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Check How We Handle Your Data and Account

We keep things clear when it comes to your personal information, cookie usage and account access rights. Our policies apply where local law permits, and we outline exactly what data we collect, why we hold it and how you can request changes or deletion…

Data TransparencyCookie DisclosureAccount Access RightsRegion-Dependent Availability
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DATA AND SECURITY HANDLING

Explore How We Protect Your Account Information

We approach data handling the same way we approach payments — with specificity, not vague promises. Every process below is something you can verify by logging into your own account and checking the settings panel or contacting our support team.

Encrypted Storage

Personal details and payment identifiers are encrypted at rest using SSL protocols. Your DANA, OVO or GoPay wallet ID is never stored in plaintext and is only decrypted during an active transaction verification step.

Cookie Transparency

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. Analytics cookies help us understand device load patterns. You can reject non-essential cookies from your browser.

Account Security Layers

Your login uses a one-time password delivered to the phone number on file. Combined with your main password, this prevents unauthorised access even if one credential is compromised. Change your OTP number via settings.

Data Retention Policy

We keep active account records for the duration of your membership. After account closure, personal data is retained only as long as regional regulations require, then permanently deleted from our systems.

Right to Request Changes

You can ask us to correct, export or erase your personal data at any time. Submit the request via live chat or email. We verify your identity through your registered phone number before processing any change.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay) to complete transactions and with infrastructure providers that host our platform. No marketing data is sold or traded externally under any circumstance.

POLICY CONTACT PATHS

Open a Policy Query Through These Channels

Need to ask about data deletion, account closure or how your information is stored? Reach us directly. We handle policy-related requests separately from general account help so your query gets routed to the right team without delay.

Live Chat Tap the chat icon inside your account dashboard to raise a policy question. Our team can confirm what data we hold, explain retention timelines and walk you through a deletion or amendment request in real time.
Email Send a detailed request to our support email with your registered account identifier. Policy emails are tagged separately so they reach the compliance queue directly without sitting in the general inbox.
Account Settings Panel Inside your profile settings you can view stored personal details, toggle marketing communication preferences and submit a formal data export request. Changes reflect within one business cycle after verification.

Get Answers to Common Policy Questions

These cover the questions our support team receives most often about legal rights, data use, cookies and account access. If your question is not here, open a live chat session and ask directly.

We collect your name, email, phone number and the wallet identifier you use for deposits (DANA, OVO or GoPay). This is the minimum needed to verify your identity and process transactions. No additional biometric or location data is required.

Yes. Contact support through live chat or email and request a data export. After verifying your identity via the OTP linked to your registered phone number, we compile and deliver a readable file within a few business days.

Submit a deletion request through live chat or email. We verify your identity, then remove personal records. Some transaction data may be retained if regional regulations require it, but personal identifiers are stripped.

No. Your DANA, OVO or GoPay wallet information is shared only with the relevant payment processor to complete your deposit or withdrawal. We do not share, sell or trade payment data with advertisers or marketing partners.

We place session cookies (login state), preference cookies (layout and language) and analytics cookies (device and page performance). You can reject non-essential cookies from your browser settings without affecting core account functions.

Access depends on local law and is available where local regulations permit. If you relocate and your new jurisdiction restricts access, contact support. We cannot override local legal requirements but can help with account data requests.

After closure, we retain records only for the minimum period required by applicable regulations in your region. Once that period expires, personal data is permanently erased. Transaction logs may be kept in anonymised form for audit.

When material updates occur, we notify active account holders via the email on file. The updated policy page carries the revision date at the top. Continued use after notification indicates acknowledgement of the updated terms.

Yes. Open your account settings panel, toggle off marketing emails and push notifications. This does not affect transactional messages like withdrawal confirmations or security alerts, which remain active for account safety.

Reach our support team via live chat or email immediately. We investigate every report internally. If unsatisfied with our response, you retain the right to escalate to the relevant data protection authority in your jurisdiction.

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