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How unsurhoki Handles Your Account Data

Your account data — from registration details to every DANA, OVO, or GoPay transaction you make — is handled with clear purpose and without sharing it beyond what this policy describes.

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unsurhoki How unsurhoki Handles Your Account Data
PERLINDUNGAN DATA AKUN

How We Protect What You Share With Us

Data protection at unsurhoki is not a single checkbox — it runs across how we store credentials, how payment data moves, and how long we keep records. Every layer of that process is described here so you know what is protecting your account at each step. We review these practices when payment integrations or platform features change, and this page reflects the current version of that policy. If something changes materially, we will note the revision date at the bottom of this page so you always know which version applies to your account.

Encrypted Storage

Account passwords and session tokens are stored using one-way encryption. We cannot read your password after you set it. If you lose access, the reset flow verifies your identity through your registered mobile number before issuing a new session.

Payment Data Handling

When you deposit via DANA, OVO, or GoPay, the transaction data passes through an encrypted connection. We log the reference and amount for account reconciliation, but full wallet credentials never touch our servers — they stay within the respective payment…

Cookie and Session Policy

We use session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. We do not use cookies to track you across unrelated websites or build advertising profiles from your account activity.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, we retain only what is required under applicable compliance rules in eligible regions. Anything beyond that minimum is deleted on a scheduled basis.

Third-Party Processor Limits

Payment gateways and game studios — such as Pragmatic Play or Evolution — may receive session identifiers needed to run a game or route a transaction. They do not receive your full account profile or your wallet credentials.

Your Right to Access and Delete

You can request a full export of the data we hold on your account, ask us to correct inaccurate records, or request deletion.

HUBUNGI TIM PRIVASI

Reach Us About Your Privacy Rights

If you want to access your data, correct something we have on file, or ask us to remove your account information, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is a privacy or data request so it gets routed to the right person. We aim to respond within a working period appropriate for the request type, and we will confirm receipt as soon as we receive your message.

Live Chat Open the chat widget inside your account dashboard at any time. Type 'privacy request' in your opening message and the system will flag it for the data team rather than the general queue.
Email Support Send your data or privacy request to our support email address shown in the account settings page. Include your registered mobile number and the nature of your request so we can verify your identity before acting.
Account Settings Some data changes — like updating your registered phone number or linked wallet — can be handled directly in account settings without contacting support. Log in, go to your profile, and look for the data management section.

Frequently Asked Questions About This Privacy Policy

These are the questions we hear most often from account holders about how their data is stored, who can see it, and what they can do about it. If your question is not here, reach out through the live chat or email channel and we will answer it directly.

We collect your name, email address, and the mobile number you provide during registration. If you link a wallet like DANA or OVO for deposits, we record the transaction reference and timestamp for account reconciliation. We do not collect your wallet PIN or full account credentials from those payment apps.

We do not sell your data and do not share it with advertising networks. The only third parties that receive any portion of your data are payment processors — such as the gateway handling your GoPay deposit — and they receive only the minimum needed to complete that specific transaction, bound by their own data obligations.

Transaction references, amounts, and timestamps are stored in our account system to match your deposit to your balance and resolve disputes. The actual credentials you use inside DANA, OVO, or GoPay — your PIN, your wallet login — never pass through our servers. They remain entirely within those apps.

Yes. Send a data access request through the support email listed in your account settings, or use the live chat and type 'privacy request' to route it correctly. We will verify your identity using your registered mobile number before releasing any account data to you.

Contact support via email or live chat with a deletion request. We will confirm your identity first, then remove your account data beyond what we are required to retain under applicable compliance rules in eligible regions. Retained data is deleted once the applicable retention period ends.

We use session cookies to keep your account login active and functional cookies to remember lobby and language preferences. We do not run advertising cookies or cross-site tracking. You can clear cookies from your browser at any time, but this will end your current session and clear saved preferences.

After account closure, we keep only what applicable rules in eligible regions require us to retain. Beyond that minimum, data is deleted on a scheduled cycle. We do not keep inactive account data indefinitely — the retention period is tied to the compliance requirements that apply to your region.

We may send account-related messages — such as transaction confirmations or security alerts — to your registered contact. Promotional messages are sent only where you have not opted out. You can manage communication preferences inside your account settings without needing to contact support.

If we make a material change to how we collect or use your data, we will update this page and note the revision date. Continuing to use your account after a change has been posted means you have seen the updated terms. We will notify you through your registered contact for significant changes.

This policy applies to all accounts opened on unsurhoki where access is permitted under local law. Availability depends on eligible regions and local law. If access in your region changes, the account and data handling described here continues to apply to data already collected during the period your account was active.

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